What is your return policy?

We want you to love your FRYE purchase. If you are not completely satisfied, you may return eligible merchandise for a refund or exchange.

Returns & Exchange Policy

Items must be returned in new, unused, and original condition with all tags and packaging intact. Returns must be accompanied by the original packing slip or order confirmation. Returns must be processed within 30 days from the date your order was shipped.

Footwear must be tried on indoors on a carpeted surface. We cannot accept returns on any items that show signs of wear or have been damaged.

How to Return an Item

To initiate a return, please visit our Returns Center at fryefryefrye.com.

You will be responsible for the cost of the return shipping, which is non-refundable. We recommend using a trackable shipping method and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Exchanges

We are happy to process a one-time exchange for an alternate size or color of the same item, subject to availability. To start an exchange, please visit our Returns Center at fryefryefrye.com.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately. We will gladly assist you with a replacement or refund. We do require photos of the damaged or defective area to proceed.

Return Processing Time

Please allow 7-10 business days for your return to be delivered to our warehouse. Once received, your refund will be processed within 5-7 business days. You will receive a confirmation email once the refund has been issued. Please note that your financial institution may require additional time to post the refund to your account.

Final Sale Items

All final sale items are marked as such and cannot be returned, refunded, or exchanged. This includes, but is not limited to, items purchased during sample sales or marked as final sale.

International Returns

International customers are responsible for all return shipping costs, duties, and taxes. We are unable to refund original or return shipping charges for international orders. We recommend insuring your return package, as we cannot be responsible for lost or damaged return shipments.